Contact Us
Error: Contact form not found.
Overview
Your privacy is important to us. To better protect your privacy we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used on our site.
The Information We Collect
Your privacy is important to us. To better protect your privacy, we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used on our site.
If you’re just browsing our website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is information we collect from all users on our website, whether they have interacted with our form or created an account with one of our software platforms. We collect this information to better understand how our website is used and to monitor and protect the security of the website.
If you fill out the Contact Us form on our website, we collect user information, including name, job title, email address, phone number, company name, and state/region.
If you create an account with one of our software platforms, we require some basic information at the time of account creation. You will create your own username and password, and we will ask you for a valid email account.
How We Use the Information
We use the information you provide to fulfill requests for services, respond to inquiries about pending and existing contracts, and notify you about the status of any service-related matters. From time to time, we may also send you additional information about our services, upcoming webinars and events, and/or other promotional offerings.
Any non-personal information gathered may be used to improve the design and content of our website and, in the aggregate, to analyze site usage. We may disclose personal information in response to legal process (e.g., in response to a court order or subpoena). We may also disclose such information in response to a law enforcement agency’s requests. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.
SMS Privacy
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates, both internal and external.
For more information about our SMS campaigns, you can text HELP. If you wish to be removed from receiving future communications, you can opt out by texting STOP. Message frequency varies. Message and data rates may apply.
Collection of Information by Third Party Sites
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
Privacy Notice for California Residents
TraceSecurity, LLC (“Company,” “we,” “our,” or “us”) is dedicated to safeguarding the privacy of California residents, as mandated by the California Consumer Privacy Act of 2018 (CCPA). This Privacy Notice for California Residents serves as a supplementary document to our Privacy Notice and exclusively applies to all visitors, users, and individuals residing in the State of California (“consumers” or “you”). It delves into the types of personal information we collect, our usage practices, and the rights available to California residents under the CCPA.
1. Categories of Personal Information Collected
We may collect the following categories of personal information:
- Identifiers (e.g., name, email address, phone number, IP address)
- Commercial information (e.g., transaction history, services purchased)
- Internet or other electronic network activity (e.g., browsing history, interaction with our website)
- Professional or employment-related information
- Geolocation data
- Inferences drawn from the above categories to create a profile about you
- Sources of Personal Information
2. Sources of Personal Information
We collect personal information from:
- Direct interactions with you (e.g., when you submit a form on our website, contact customer support, or use our services)
- Automated technologies (e.g., website cookies, analytics tools)
- Third-party service providers and business partners
3. Use of Personal Information
We may use personal information for the following purposes:
- To provide and improve our products and services
- To communicate with you regarding updates, promotions, and customer support
- To comply with legal and regulatory requirements
- To analyze website usage and enhance user experience
- For security and fraud prevention
4. Sharing of Personal Information
We may share personal information with:
- Service providers that assist in business operations (e.g., payment processors, cloud hosting providers)
- Legal authorities if required to comply with applicable laws
- Business partners in the event of a merger, acquisition, or sale of assets
We do not sell your personal information as defined under the CCPA.
5. Your Rights Under the CCPA
As a California resident, you have the following rights:
- Right to Know: Request details on the personal information we collect and how we use/share it.
- Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
- Right to Opt-Out: If applicable, opt-out of the sale of your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
6. How to Exercise Your Rights
To submit a request under the CCPA, you may contact us:
- By email: info@tracesecurity.com
- By phone: 225-612-2121
- Online: https://www.tracesecurity.com//contact-us
We will verify your identity before processing your request and respond within the timeframe required by law.
7. Updates to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website with an updated effective date.
For any questions regarding this Privacy Notice, please contact us at info@tracesecurity.com.