Privacy Policy

What & Why

We collect and use the following information to provide, improve, protect, and promote our Services:

Account Information

We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan, and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address).

Contacts

You may choose to give us access to your contacts to make it easy for you to do things like share and collaborate on Your Information, send messages, and invite others to use the Services. If you do, we’ll store those contacts on our servers for you to use.

Usage Information

We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving files or folders). We use this information to provide, improve, and promote our Services, and protect TraceSecurity users.

Device Information

We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies & Other Technologies

We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here. We may also use third-party service providers that set cookies and similar technologies to promote TraceSecurity services.

Marketing

We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing material from us, click the ‘unsubscribe’ link in the corresponding emails, or update your preferences in the Notifications section of your personal account.We sometimes contact people who don’t have a TraceSecurity account. For recipients in the EU, we or a third party will obtain consent before reaching out. If you receive an email and no longer wish to be contacted by TraceSecurity, you can unsubscribe and remove yourself from our contact list via the message itself.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with TraceSecurity.

TraceSecurity uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.

Others Users

Our Services display information like your name, profile picture, device, email address, and usage information to other users you collaborate or choose to share with. When you register your TraceSecurity account with an email address on a domain owned by your employer or organization, we may help collaborators and administrators find you and your team by making some of your basic information—like your name, team name, profile picture, and email address—visible to other users on the same domain. This helps you sync up with teams you can join and helps other users share files and folders with you.Certain features let you make additional information available to others.

TraceSecurity Business Team Admins

If you are a user of a TraceSecurity Business team (collectively, “TraceSecurity Business Team”), your administrator may have the ability to access and control your TraceSecurity Business Team account. Please refer to your organization’s internal policies if you have questions about this. If you aren’t a TraceSecurity Business Team user but interact with a TraceSecurity Business Team user (for example, by joining a shared folder or accessing Information shared by that user), members of that organization may be able to view the name, email address, profile picture, and IP address that was associated with your account at the time of that interaction.

Law & Order and the Public Interest

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of TraceSecurity or our users; (d) protect TraceSecurity’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:

How

Security

We have a team dedicated to keeping your information secure and testing for vulnerabilities. We continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.

User Controls

You can access, amend, download, and delete your personal information by logging into your TraceSecurity account and going to your account settings page.

Retention

When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide you the Services. If you delete your account, we’ll initiate deletion of this information after the time period your Admin has designated. Please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary, to comply with our legal obligations, resolve disputes, or enforce our agreements.

Your Control and Access of Your Data

You have control over your personal data and how it’s collected, used, and shared. For example, you can: